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| General |
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| What is RewardOne? |
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| RewardOne is a FREE business program designed to reward
companies for business travel on United Airlines. |
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| Is there a cost to join RewardOne? |
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| RewardOne is FREE to join. |
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| How do I know if my company can qualify for RewardOne? |
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| To qualify for enrollment into the RewardOne program, your
company must not have or be subject to a Corporate Travel Agreement with United and have at least 5 employees |
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| (Cannot be a travel agency, wholesaler, consolidator or other
reseller of travel.) |
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| Who in my company can sign for the program? |
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| An authorized representative of the company who must also be an
active employee. |
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| Is there anything else needed to participate in the program? |
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| The company’s Authorized Representative must have a valid
e-mail address and a list of the Company’s employees who travel on business and
their MileagePlus number handy, when available. If any of the Company’s
employees are not MileagePlus members, there is an option to request enrollment
in the MileagePlus program, and they will be enrolled automatically. |
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| How does my company "earn" points? |
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| RewardOne awards your company with valuable points every time
your company's registered employees choose United Airlines for business travel.
For every 1,000 USD in qualifying revenue, your company will earn: |
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One point for travel to/from Cleveland, OH,
Houston, TX, or Newark, NJ |
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Two points for travel to/from all other
cities served by United |
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| How are the points tracked? |
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| United tracks your company's expenditures and earned points
through your employees MileagePlus numbers. |
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| How do I know that my company is getting credit? |
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| The Company’s employees must provide their MileagePlus number
when making reservations and checking in for a United flight. The company is
responsible for keeping the list of employees up to date. |
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| What is qualifying revenue? |
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It’s the actual flown revenue excluding taxes, fees, surcharges
and refunds.
Effective October 1, 2011 qualifying revenue applies to non-discounted fares
booked in
F, C, J, D, Z, A, Y, B, M, E, U, H, Q, V
class of service only.
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| Are there any tax liabilities associated with RewardOne? |
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| All tax liability associated with the RewardOne program and
with the receipt and use of rewards, including income tax, is the
responsibility of the user. |
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| How can I make updates to my Company’s data or list of
employees? |
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| You may access your account anytime online. Visit us at
http://rewardone.united.com select “My RewardOne Account” and sign in
using your account number and PIN/Password. Once signed in you may: |
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edit your account profile (address, phone, email
address, contact name, etc.) |
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update your list of business travelers (add
employees who join the Company or remove those who leave the Company) |
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Change Your PIN/Password, your account security is
very important and along with your account number, your PIN/Password is the key
to your RewardOne account. You may change your PIN/Password directly online.
For security purposes, your PIN/Password will not be disclosed online or over
the phone. |
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| Will employees continue to earn their own individual MileagePlus
miles? |
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| Yes. |
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| Can I transfer my points? |
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| Transferring of points is not permitted. |
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| Can I combine RewardOne points with my MileagePlus miles? |
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| RewardOne points and MileagePlus miles cannot be combined. |
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| Rewards |
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| What types of rewards are issued? |
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| Your company will have a choice of special rewards including Silver MileagePlus Elite Status, United Club memberships and even travel certificates. See a complete list of
awards. |
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| How do I redeem my points? |
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Online at http://rewardone.united.com.
Select My RewardOne account option, log in using your account number and
PIN/Password and redeem your points, or |
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Call us at 800-395-4922 (Mon. – Fri. 8 a.m. – 5 p.m. CST) in the United States or Canada. |
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Companies outside of the United States or Canada
may contact their local Sales Representative. |
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| Who can request rewards? |
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| The Authorized Representative or the Company Contact designated
by the Company are the only people authorized to request rewards for the
Company. Redeemed awards will be sent to the Authorized Representative only. |
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| Once I receive my rewards, can they be replaced if lost or
stolen? |
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| United will not replace or credit to a company’s account any
lost, stolen, or expired rewards as per the terms and conditions of the
program. |
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| Can Travel awards be extended? |
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| Travel awards are valid for 12 months from the date of issuance
and are not extendable. |
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| Who is eligible to receive the Company rewards? |
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| The rewards are for you to use anyway you would like –
incentives, gifts, Company travel – and your employees continue to earn
MileagePlus frequent flyer miles. Rewards cannot be sold or bartered. |
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| Can rewards be re-deposited? |
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| Rewards can not be re-deposited. |
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| What is the time frame for reward fulfillment? |
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| Redemption of rewards will be fulfilled within 14 business
days. |
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| Are there any black out dates associated with the travel
rewards? |
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| There are no blackout dates, however travel reward seats are capacity controlled and subject to availability. |
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| Are rewards issued electronically or in paper form? |
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| eTicket is the primary method of ticketing on United. Once your
travel reward is redeemed and your reservations are confirmed, you can request
a fax, e-mail or web page as a receipt. |
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| Online Access |
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| How do I view my account online? |
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| Visit us online at http://rewardone.united.com,
select My RewardOne Account. You will need your account number and
PIN/Password. |
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| How can I find my PIN/Password? |
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| The Authorized Representative selected the PIN/Password when
enrolling the Company. You may change your PIN/Password directly online. For
security purposes, your PIN/Password will not be disclosed online or over the
phone. |
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| I lost my PIN/Password, how can I get it? |
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| If you don't know your RewardOne number and/or PIN/Password,
you may provide your RewardOne Authorized Representative or Company Contact
e-mail address to receive an e-mail with your RewardOne number and an option to
change your PIN/Password. For security purposes, your PIN/Password will not be
disclosed online or over the phone. |
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| If you do not have a RewardOne Authorized Representative or
Company Contact e-mail address, complete the PIN/Password Request page to have
your PIN/Password mailed to you RewardOne postal address. You will need your
RewardOne account number. |
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| Can I change my PIN/Password? |
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| Visit us at http://rewardone.united.com,
select "My RewardOne Account" sign in using your account number and current
PIN/Password, select the Change PIN/Password option and follow the simple
instructions. |
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| Communication |
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| Where are communications sent? |
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| Communications are sent via email to the Authorized Company
Representative. |
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| How often do you send statements? |
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| On or after the 20th of every month an email will be sent to
the authorized representative indicating that statements are ready to view
online. |
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| Do you have paper statements? |
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| Statements are only available online. |
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